Contact support
Email matthews.luke.c@gmail.com. Please include your device model, operating system version, app version, and a brief description of what happened.
Quick troubleshooting
Location or bearing information is unavailable
- Check that Location Services are enabled for SYC Courses in device settings.
- Move outside or to a position with a clear view of the sky.
- Close and reopen the app, then select the course or mark again.
Actisense is not connecting
- Confirm the device is connected to the boat's Actisense Wi-Fi network.
- Check the host address, port, and TCP or UDP selection in the app.
- Allow local-network access when your device asks for permission.
- Use the app's connection test before starting an on-water session.
A course or mark appears incorrect
Stop relying on the displayed information and refer to the current official course booklet, sailing instructions, and race-day notices. When reporting the issue, include the course number or mark name and a screenshot if possible.
Before contacting support
- Install the latest available version of SYC Courses.
- Restart the app and your device.
- Note the steps that reproduce the problem.
- Do not email passwords, precise location history, or other sensitive information.
Reinstalling the app can remove locally saved settings, recent courses, and race-track data. Export anything you need to keep before reinstalling.
Safety
SYC Courses is an information and assistance tool. It is not a substitute for proper seamanship, official charts and notices, weather information, racing instructions, or the independent judgment of the skipper and crew.